Southwest Virginia Regional Jail Authority - Duffield (2024)

Southwest Virginia Regional Jail Authority - Duffield - Visitation

All visitors must register and be approved by SWVRJA prior to scheduling a visit.

• For instructions go to ICSVideoVisit.com.
• To register, go to Vizvox.

Video Visitation Customer Assistance

Assistance is available to all visitors for help with registering and/or scheduling.

• Customer service phone are in all SWVRJA facility lobbies and will allow you to connect by dialing 888-646-9437.
• Visitor can also call: 888-646-9437.

Jail Lobby Video Visitation Hours

Onsite video visitation sessions are held 7 days a week from Monday through Sunday and during the hours listed on the right.

Remote Video Visitation Hours

Remote video visitation sessions are held 7 days a week from Monday through Sunday and during the hours listed on the right.

Jail Lobby Video Visitation Hours

Remote Video Visitation Hours

8:00AM to 10:30AM8:00AM to 10:30AM1:00PM to 4:30PM1:00PM to 4:30PM7:00PM to 10:00PM7:00PM to 10:00PM

VIDEO VISITATION RULES

Please read all of the rules completely prior to moving forward. Not knowing the rules will not be accepted as an excuse for not following them. Disobeying any rule may result in the visitor being banned from visiting inmates and/or criminal charges being pursued when applicable.

• All video visitation sessions are subject to monitoring and recording.
• All video visitation sessions must be scheduled 24 hours prior to the appointment or up to 2 weeks in advance.
• Onsite video visitation sessions are limited to 1 visit per inmate every week.
• The length of each onsite video visitation session is 15 minutes. There is no charge for onsite video visitation sessions.
• Onsite visitors should arrive at the facility 10 to 15 minutes prior to the scheduled video visitation session to check in.
• The length of each remote video visitation session is 15 minutes.
• Remote video visitation sessions are not limited; however, visitors should speak with the inmate to confirm inmate’s availability for visitation, inculding lock down schedules to ensure he or she is out during desired visitation time. .
• To schedule a remote video visitation session, a pre-paid account will need to be established with ICSolutions. The minimum amount allowed in a pre-paid account is $7.50. To set-up or fund a pre-paid account with ICSolutions, please go to www.icsolutions.com or call 888-506-8407.
• The cost of the remote video visitation session will be applied to the pre-paid account as soon as a remote video visitation session is scheduled.
• If the remote video visitation session is cancelled by the facility, $7.50 will be returned to the visitor’s prepaid account.
• Please be advised if an inmate is in ANY program (at court, on trustee assignments, CRP programs, attorney visits, etc.), they are NOT eligible to receive the video visitation session at that time. Video visitation sessions must be scheduled around inmate programs.
• Remote visitors should test their connection prior to scheduling a video visitation session. Please go to www.icsvideovisit.com for instructions.
• Remote visitors should connect 15 to 30 minutes prior to the scheduled video visitation session to check in.
• Video visitation sessions will not connect until after the scheduled start time.
• If a visitor does not show up for a scheduled video visitation session, no refund will be issued.
• If a visitor loses internet connection during the video visitation session, the visitor will not be allowed to reconnect and no refund will be issued. The Authority has no control over the visitor’s internet connection.
• All visitors must utilize a valid type of identification to register and shall be one of the following:
  • Driver’s License (current or expired);
  • Military or Government ID;
  • Passports;
  • Schools ID (picture-type only);
  • Immigration Card (Mica);
  • Any picture ID issued by a City, County, State or Government Agency.
• All visitors must be 18 years of age or older. If under 18 years of age, visitor must be accompanied by an adult and must present valid identification (children under 5 are not required to provide a photo ID).
• All visitors must be on the inmate’s approved visitor list to conduct a video visitation session.
• Maximum of four (4) people (combination of adults and children – one (1) adult minimum) may participate in a video visitation session at one time.
• Visitors may also be asked to provide proof of relationship to the inmate. This can be done with a birth certificate, marriage license, adoption papers, or other legal documents.
• All visitors are expected to be fully dressed in appropriate conventional clothing. The following types of clothing are prohibited:
  • Clothing made of sheer transparent, net or mesh materials;
  • Clothing that unduly exposes the stomach, back, shoulders, chest, midriff or underarms;
  • Clothing designed/intended to be worn tightly to accent the body (for example spandex leggings, tank tops, bodysuits, etc.);
  • Dresses, skirts, jumpers or culottes no more than four (4) inches above the knee;
  • Shorts – except for minor children;
  • Hats or head gear-except religiously recognized and approved;
  • Clothing with gang, obscene or distracting messages, shapes or designs;
  • Clothing resembling security uniforms or inmate clothing.
• All visitors and inmates must remain seated at all times during the video visitation session. Small children, five (5) years old and younger, must remain on the visitors lap at all times.
• Any inappropriate activity will result in termination of the video visitation session with the possibility of being banned from visits permanently..
• Visitors involved in the following will be placed on permanent visiting restrictions:
  • Visitors that create a disturbance or disruption of the visiting process.
  • Visitors under the influence of drugs or alcohol.
  • Visitors that refuse to show sufficient identification.
• The visitation schedule may be cancelled or altered on the facility’s appointed holidays or for safety / security reasons.
• Staff can deny, change, or cancel a video visitation session at any time at their discretion.
• After the video visitation session has ended, the connection will be terminated.

INSTRUCTIONS

• Detailed instructions for visitors to register and schedule video visitation visits can be found via internet web browser at icsvideovisit.com.
• Once at this website, visitors will need to select the agency, “SOUTHWEST VIRGINIA REGIONAL JAIL AUTHORITY,” which will take them to a web page that includes the Authority’s rules for video visitation as well as drop-down tabs with step-by-step instructions for “HOW TO VISIT FROM HOME,” and “HOW TO VISIT FROM THE JAIL LOBBY.”
• HOW TO VISIT FROM HOME instructions include:
  • Step 1 – How to test your computer connection speed.
  • Step 2 – How to register a new VizVox account.
  • Step 3 – How to set-up your system for an AT HOME (remote) visit.
  • Step 4 – How to add funds to your pre-paid account.
    • Visitors can use the same pre-paid account as used for the SWVRJA inmate telephone system.
    • Go to icsolutions.com or call 888.506.8407 to set up or fund a pre-paid account.
    • Remote visits are limited based on the inmate’s location (1, 2 or 3 per week) within the facility and cost $7.50 for a 15 minute visit.
  • Step 5 – How to schedule a remote visit.
  • Step 6 – How to conduct a remote visit.
    • Visitors from home MUST download the VizVox phone and complete a test call prior to scheduling a visit.
  • HOW TO VISIT FROM THE JAIL LOBBY instructions include:
    • Step 1 – How to register a VizVox account.
    • Step 2 – How to schedule a visit.
      • Onsite visitors will need to make a note of the assigned visitation station so they know which station to sit at when they arrive onsite for their visit.
      • Onsite visits from the jail lobby are limited to 1 visit per inmate every other week at no charge to the visitor.

SCHEDULING A VISIT

• The VizVox website where visitors will schedule remote and onsite visits is: http://virginia.seevizvox.com/vizvox.visitor/Login.
  • Visitors will need the username and password set-up at registration to log-on to schedule visits.
  • Visits can be scheduled a minimum of 24 hours in advance or as far out as 2 weeks.
  • Daily visitation hours for all onsite and remote video visitation visits is as follows:
    • 8:00 am to 10:30 am
    • 1:00 pm to 5:30 pm
    • 7:00 pm to 10:00 pm

CUSTOMER SERVICE

• VizVox customer service for troubleshooting issues or assistance in testing their computers for video visitation: 888.646.9437 or 210.572.9611.
  • VizVox customer service hours:
    • Monday – Friday: 8:00am – 7:00 pm CST
    • Saturday/Sunday: 8:00 am – 5:00 pm CST
    • Closed holidays.
  • Visitors can contact ICSolutions customer service outside of the VizVox available hours: 888.506.8407.